Red Carnation Case Study

This multi-award winning luxury hotel chain puts the training of its people at the heart of its values

The Red Carnation Hotel Collection 1 comprises 17 luxurious five- and four-star award-winning properties, each managed and run by an exceptional team of individuals with a shared passion for hospitality and providing excellent levels of service. At the heart of Red Carnation is its people. Whether these are the guests staying at the hotels, or the staff ensuring that they have a memorable experience, this family-run company is deeply committed to looking after each and every individual. A set of core values creates a solid foundation for all those who are part of the Red Carnation family and unites all members from the UK, Guernsey, Switzerland, Ireland, South Africa and the US with the all•embracing philosophy of “No request is too large, no detail is too small”. The Red Carnation Collection and its employees have a string of awards and accolades to their name. Red Carnation was proud to be placed in the top four of the Best Places to Work in Hospitality in 2018 by The Caterer. In addition, in 2017, the Red Carnation Collection received the Princess Royal Award for Training and Development, specifically for the Graduate Management Programme, of which Red Carnation is very proud. In 2017, Red Carnation Collection was awarded the HR in Hospitality Award for Excellence in promoting careers. This year the company also launched its Degree Apprenticeships programme, an exciting initiative whereby students study towards earning a business degree while working in beautiful London properties.

Every staff member is given the necessary training and development to ensure they reach their full potential and excel in everything they do. The company has achieved Corporate Investors in People gold award status, a testimony to the quality of the training for all staff members and recognition of a working environment characterised by growth, innovation and triumph. The company offers work experience, structured internships, apprenticeships and a superb, award-winning graduate programme, giving you an opportunity to experience the industry and help you achieve your career goals. Whatever job role you have at Red Carnation Hotels — intern, apprentice, receptionist, chef, as a manager or on the management programme —you will find the company has the training and development to help you in your career. Having gold status Investors in People means that the training and development plan links directly to the business goals and strategy, which is communicated openly with all its people. The investment in training and development at Red Carnation means the service has been recognised across the industry. Accolades include being recognised as the number two hotel brand in Travel + Leisure’s World’s Best Awards, and five of the London properties have been voted as a top 10 hotel on TripAdvisor, with Hotel 41 ranked as the number one hotel in London.

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Case study

Case study

Malsy Gale, guest services manager, the Rubens at the Palace Hotel “I started working for Red Carnation Hotels in 2013 after studying food and beverage at Yeovil College in Somerset. “I am based at the Rubens at the Palace Hotel, a beautiful four-star property near Buckingham Palace. I first started at the Rubens as an afternoon tea waitress, serving guests a royal afternoon tea experience in the palace lounge and serving beverages in the bar areas. In 2014 I received the Employee of the Month award while working as a waitress; I was then promoted to afternoon tea/bar supervisor after only a year in the company. “From here, I started to be introduced to hospitality management and the training and development I received from the company helped me to succeed. In 2015, I was nominated to attend the Ambassador in Management Programme level 1 and I was then promoted to guest services manager at the Rubens, experiencing a whole new role and division. “In July 20171 was awarded Manager of the Quarter and I have recently completed the Ambassador in Management level 2, which has allowed me to introduce new ideas into the company. None of this would have been possible without the training provided by Red Carnation and HR along with the development and progression opportunities I have received.”
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