Maybourne Hotel Group Case Study

Claridge’s, The Connaught and The Berkeley – three hotels that have become bywords for luxury and style – are looking For world-class hospitality professionals

We are renowned for developing hotel professionals who are proud to be part of a group that consistently delivers memorable experiences for both its guests and employees. As dedicated custodians of iconic hotels, our team often create longstanding bonds between guest and hotel. We become part of the story of our guests’ lives. Each of our three hotels is an icon with a distinct personality and for generations we have catered for our guests, and for generations we have grown world-class hospitality professionals. Claridge’s, situated in Mayfair, has a touch of stardust about it: refined, elegant and unapologetically confident, with an ability to weave magic around those who visit. The Connaught, overlooking Carlos Place in nearby Mayfair Village, is warm and discreet with a distinctively personalised welcome, a discerning eye and elegant allure. The Berkeley captures the best views over Hyde Park and the leafy streets of Belgravia; a beacon of exquisite innovation with a worldly air and some of the most exciting interior design collaborations to be found in the city.

Why work for us
The charm and character of each hotel is reflected in the candidates we recruit. We believe that each employee’s individual personality is something to be appreciated and cherished. Offering generous salaries, benefits and training opportunities, we employ more than 1,000 permanent staff representing 80 nationalities and speaking more than 50 languages. Our current team are our future leaders and investment in our people is key. If you are able to demonstrate your passion and potential to deliver luxury service, then we can offer personalised career progression through a combination of on-job and off-job training, cross-training, supplier visits and globally accredited courses encompassing all skill sets. We aim to transfer and promote internally and this is supported by our tailored training programmes at both supervisory and management level, which identifies our leaders of the future and offers the opportunity to refine their management skills, leadership style and reach their full potential, building long-term careers that are rewarding and fulfilling. In addition, we offer preferential room rates for yourself and your family across Maybourne Hotel Group, 50% food and beverage discount, wellbeing events and social activities!

Contact
If we have captivated your imagination and you think you have what it takes to deliver some of the world’s most unforgettable luxury experiences, please do visit our website www.maybourne.com/careers/ for our opportunities

Case study

Janine Moeller, Reception Manager, Claridge’s Our Reception Manager Janine looks after a team of 12 Receptionists and Supervisors who are essential in ensuring that our guests’ stay is magical. After joining Maybourne Hotel Group in July 2010, Janine knows that the magic comes from the interaction the team have with the guests and the finer details in the impeccable service we strive for. Janine started her career at The Berkeley as a Receptionist, which gave her the fundamentals of luxury service. She soon progressed to a supervisor role before joining the Claridge’s team as a Duty Manager, and most recently she was promoted to Reception Manager. “My progression within the company has been amazing,” she says. “One thing I would say to anyone looking for a career in hotels is to enjoy each role you are given. I have been with the company for eight years and it is important to take time to enjoy the job, have fun and think about what you have learned before searching for your next opportunity. Have a little patience and be loyal and this will come back to you.” In 2014 Janine won Leader of the Year. “This still is one of my career highlights; to be recognised in that way was incredible,” she says. “It is part of what makes these hotels special: you feel part of a family”
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