Mandarin Oriental Case Study

Colleagues can expect some very special A-list treatment, along with a comprehensive training programme to nurture a career for life

Sitting between glorious parkland and fashionable Knightsbridge in London, Mandarin Oriental Hyde Park is the essence of timeless heritage coupled with contemporary flair and impeccable service for today’s sophisticated travellers. At the Mandarin Oriental, which has just completed the most extensive renovation in its glorious 115-year history, you would be working within one of London’s most famous and historic hotels with a unique culture, as one may expect. In keeping with the group’s Guiding Principle of ‘Delighting Colleagues’, colleagues are treated to a vast array of monthly events provided by the hotel. Examples include Hollywood A-listers who are Mandarin Oriental’s celebrity fans casually attending as a guest to socialise at the hotel’s annual Christmas colleague party, or exclusive film premiere screenings at private cinema studios organised by the hotel’s director of entertainment.

For those colleagues who want to improve their poise and posture, and in keeping with the group’s wellness philosophy, the hotel has established a collaboration with the Royal Academy of Dance where colleagues can learn new techniques through the art of dance. As you grow within the group, the learning and development of colleagues is at the forefront of the hotel’s priorities. Even as a manager you are challenged in different ways. For example, this year the BBC’s Dragons’ Den entrepreneur Touker Suleyman was drafted in to give a different perspective on heads of departments’ annual business plans. Our managers then presented their plans to the executive team, an exercise that helped the heads of departments grow and develop as the future leaders of the group. Our aim is not to be the biggest hotel group in the world, but to be recognised as providing the very best in luxury hospitality. With several hotels on the horizon in key exclusive global locations, a job with Mandarin Oriental would provide an opportunity to build a career for life with the potential to travel the world within our unique organisation. A fine example of this is the hotel’s general manager and area vice-president, Amanda Hyndman, who started her career serving tables. Prior to joining Mandarin Oriental Hyde Park London in 2018, Amanda was general manager at the group’s other properties, in Hong Kong, Bangkok and Washington, and she leads by example, putting colleagues’ wellbeing at the heart of the business.

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Case Study

Tommaso Bezzon, food and beverage management graduate, Mandarin Oriental “After finishing hospitality studies in Italy in 2011, I moved to the UK, where my journey begun. “I initially worked in York for a fine-dining restaurant and, looking to broaden my knowledge and experiences, in 2012 I moved to Scotland, where I worked for almost five years at Andrew Fairlie at Gleneagles. During this time, I had the opportunity to join the world-famous Lausanne Hotel School and I also achieved Level 3 of the Wine & Spirit Education Trust certification. In January 2017 I joined the Dinner by Heston Blumenthal restaurant at the Mandarin Oriental and from there I became part of the Mandarin Oriental Graduate Programme, through which I’ve been exposed to the different food and beverage departments of the hotel. “In June 2018, after completing the programme, I was promoted to the role of floor manager at Bar Boulud. I am now looking forward to growing and developing my career with Mandarin Oriental.”
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