Jumeirah Carlton Tower Case Study

As well as being a luxury London hotel, this group has opportunities on a global scale

Jumeirah Carlton Tower, a Knightsbridge establishment for more than 50 years. is a renowned five-star hotel in central London. In addition to its 216 contemporary guest rooms and suites, Jumeirah Carton Tower features three restaurants and bars — the Rib Room Bar & Restaurant, the Club Room and the Chinoiserie lounge — along with extensive function space, including the grand Ballroom and the light-filled Garden Rooms, as well as one of London’s most exclusive health clubs, the Peak Health Club & Spa, which includes a state-of-the-art gym and 20-metre indoor swimming pool. Sister property Jumeirah Lowndes Hotel is a boutique gem in the chic London neighbourhood of Belgravia. The 88-room hotel is renowned for its modem British dining at Lowndes Bar & Kitchen; seasonal at fresco restaurant and bar the Terrace; Map Room function space; and access to the nearby Peak Health Club & Spa. Combining the refined services of a luxury serviced apartment with the privacy and comfort of a contemporary hotel, Grosvenor House Suites by Jumeirah Living offers a unique experience in the heart of Mayfair. Situated on London’s exclusive Park Lane, overlooking iconic Hyde Park, Grosvenor House Suites are just moments from the best of London, offering convenient access to major airports and the financial district. You will join a diverse team made up of more than 39 nationalities across 55 exciting departments and undertake an extensive Jumeirah brand and departmental orientation programme within your first two weeks. Further training opportunities and support with professional development are on offer to colleagues at all levels through our extensive training calendar, which includes supervisor skills workshops and training in how to build a personal brand. Jumeirah Hotels & Resorts offers colleagues an award-winning array of benefits, including: • Accommodation and food and beverage discounts from day one

• Free meals on duty
• Recommend a friend’ bonus payments
• Subsidised dental and eye care
• Monthly social events and CSR/volunteering.

We believe in providing our colleagues with opportunities for development around the world. In line with our guiding principles of continuous growth and people focus, we strive to ensure our colleagues have a long and happy career with us. With more than 20 global hotels, including the flagship Burj Al Arab Jumeirah in Dubai and an exciting global expansion pipeline with new openings in the United Arab Emirates, Indonesia, China, Oman, Jordan, Malaysia and the Kingdom of Saudi Arabia, Jumeirah offers plenty of opportunities for colleagues to advance through international promotions, as well as at its London properties.

Call: 020 7858 7024,
email: [email protected] or visit www.jumeirah.com

Case Study

Case Study

Peter Searle, guest relations manager, Jumeirah Carton Tower One of Jumeirah’s guiding principles is continuous growth, and a fantastic example of this is Peter Searle. Peter joined Jumeirah Carlton Tower in June 2015 as a rooms division graduate from Shannon College of Hotel Management and after 10 months he was promoted to a front office team leader. After showing a keen eye for detail, creating exceptional guest experiences and being able to build a rapport on a personal level, Peter was promoted to guest relations manager in January 2017. Now managing the guest relations team, Peter has helped implement a number of initiatives, including our Jumeirah ‘Wow Moments’, which encourage the entire team to create unique and memorable moments for our valued guests. Peter has also been instrumental in redesigning the amenity programme to help leave lasting and memorable impressions, and he has been mentoring and training the hotel’s new graduates and interns. sharing his Jumeirah knowledge and passion. In May 2018, Peter was selected to complete the Jumeirah High Performance (HiPo) programme, which enables our top talent to transition from their current position to the next level in a global arena. Following completion of the HiPo programme, we hope Peter will continue to grow within the company and become a future leader with us.
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